:root{--bg-darker: #0b141a;--bg-main: #111b21;--bg-secondary: #202c33;--bg-card: #202c33;--bg-hover: #2a3942;--text-primary: #e9edef;--text-secondary: #8696a0;--accent: #ef4444;--accent-hover: #dc2626;--border: #222d34;--sidebar-expanded: 260px;--sidebar-collapsed: 72px;--transition-speed: .3s}[data-theme=light]{--bg-darker: #f0f2f5;--bg-main: #f8f9fa;--bg-secondary: #ffffff;--bg-card: #ffffff;--bg-hover: #e9ecef;--text-primary: #212529;--text-secondary: #6c757d;--border: #dee2e6;--shadow-sm: 0 1px 2px rgba(0, 0, 0, .05);--shadow-md: 0 4px 6px -1px rgba(0, 0, 0, .1)}body{margin:0;padding:0;font-family:Segoe UI,Tahoma,Geneva,Verdana,sans-serif;background-color:var(--bg-main);color:var(--text-primary);overflow:hidden}#root{height:100dvh;width:100vw}.app-wrapper{display:flex;width:100%;height:100dvh;overflow:hidden}.sidebar{width:var(--sidebar-expanded);height:100vh;background-color:var(--bg-main);border-right:1px solid var(--border);display:flex;flex-direction:column;transition:background-color var(--transition-speed);flex-shrink:0;z-index:100}.sidebar.collapsed{width:var(--sidebar-collapsed)}.sidebar-header{padding:20px;height:64px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--border);box-sizing:border-box}.brand{font-size:1.25rem;font-weight:700;color:var(--accent);white-space:nowrap;opacity:1;transition:opacity .2s}.collapsed .brand{opacity:0;width:0;pointer-events:none}.toggle-btn{background:none;border:none;color:var(--text-secondary);cursor:pointer;font-size:1.2rem;padding:8px;display:flex;align-items:center;justify-content:center;border-radius:50%;transition:background-color .2s,color .2s}.toggle-btn:hover{background-color:var(--bg-hover);color:var(--text-primary)}.nav-menu{flex:1;padding:12px;display:flex;flex-direction:column;gap:4px;overflow-y:auto}.nav-item{display:flex;align-items:center;padding:12px 16px;border-radius:8px;cursor:pointer;color:var(--text-secondary);transition:all .2s ease;position:relative;white-space:nowrap;text-decoration:none}.collapsed .nav-item{justify-content:center;padding:12px 0}.nav-item:hover{background-color:var(--bg-hover);color:var(--text-primary)}.nav-item.active{background-color:var(--bg-secondary);color:var(--accent)}.nav-icon{font-size:1.4rem;min-width:32px;display:flex;align-items:center;justify-content:center}.nav-label{margin-left:12px;font-weight:500;font-size:.95rem;transition:opacity .2s}.collapsed .nav-label{opacity:0;width:0;margin:0;pointer-events:none;overflow:hidden;flex:none}.nav-label.with-badge{display:flex;align-items:center;justify-content:space-between;flex:1}.sidebar-footer{padding:10px 12px 12px;border-top:1px solid var(--border);display:flex;flex-direction:column;gap:8px;min-width:0}.sidebar-footer-content{display:flex;flex-direction:column;gap:6px;width:100%;min-width:0}.sidebar-footer-status-grid{display:flex;flex-direction:column;gap:4px;min-width:0}.sidebar-user-card{display:flex;align-items:center;justify-content:space-between;gap:8px;padding:8px;background:var(--bg-hover);border-radius:8px;min-width:0}.sidebar-user-meta{display:flex;flex-direction:column;min-width:0;flex:1}.sidebar-user-name{font-size:.85rem;font-weight:700;color:var(--text-primary);min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-user-role{font-size:.7rem;color:var(--text-secondary);min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-status-row{display:flex;align-items:center;justify-content:space-between;gap:6px;min-width:0}.sidebar-status-row-spaced{margin-bottom:0}.sidebar-status-main{display:flex;align-items:center;gap:6px;min-width:0;flex:1}.sidebar-status-meta{display:flex;flex-direction:column;min-width:0;flex:1}.sidebar-status-phone{font-size:.75em;color:var(--text-secondary);min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.sidebar-version{width:100%;font-size:.7rem;color:var(--text-secondary);opacity:.5;text-align:right;line-height:1.2}.status-indicator{width:10px;height:10px;border-radius:50%;flex-shrink:0}.status-online{background-color:#00a884}.status-offline{background-color:#f15c5c}.status-pending{background-color:#ffab00}.status-text{font-size:.8rem;color:var(--text-secondary);font-weight:600;transition:opacity 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minmax(0,1fr);gap:16px}.conversations-layout.conversations-layout--chatOnly{grid-template-columns:1fr}.conversations-layout.conversations-layout--chatOnly .conversations-chatPane{grid-column:1 / -1}.conversations-listPane,.conversations-chatPane{min-height:0;min-width:0}.conversations-listPane{display:flex;flex-direction:column;gap:12px}.conversations-cardFill{height:100%;display:flex;flex-direction:column}.conversations-searchRow{display:flex;gap:8px;align-items:center;margin-bottom:12px}.conversations-scrollColumn{flex:1;overflow:auto;display:flex;flex-direction:column;min-width:0}.conversations-ticketList{gap:8px}.chatWindow-messageList{flex:1;overflow:auto;padding:12px 0;display:flex;flex-direction:column;gap:10px}.conversations-listHeader{display:flex;justify-content:space-between;align-items:center;gap:10px}.conversations-toolbar{display:flex;gap:8px;align-items:center}.ticket-row{width:100%;text-align:left;padding:10px 12px;border-radius:12px;border:1px solid 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#e9ecef;box-shadow:0 2px 8px #0000000d}.card h3{margin-top:0;margin-bottom:16px;font-size:1.1rem;color:var(--accent)}.form-group{margin-bottom:20px}.form-group label{display:block;margin-bottom:8px;color:var(--text-secondary);font-size:.9rem}input[type=text],textarea,select,input[type=number],input[type=password],input[type=email]{width:100%;padding:14px;background-color:var(--bg-hover);border:1px solid var(--border);border-radius:12px;color:var(--text-primary);font-size:1rem;box-sizing:border-box;transition:border-color .2s,background-color .2s,box-shadow .2s}[data-theme=light] input[type=text],[data-theme=light] textarea,[data-theme=light] select,[data-theme=light] input[type=number],[data-theme=light] input[type=password]{background-color:#fff;border:1px solid #ced4da}[data-theme=light] input:focus,[data-theme=light] textarea:focus,[data-theme=light] select:focus{background-color:#fff;border-color:var(--accent);box-shadow:0 0 0 2px var(--bg-hover),0 0 0 4px 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var(--border);border-radius:8px;color:var(--text-primary)}.followup-mb16{margin-bottom:16px}.followup-mt16{margin-top:16px}.login-root{min-height:100dvh;width:100%;display:flex;align-items:center;justify-content:center;padding:40px;box-sizing:border-box;position:relative;overflow:hidden;background:radial-gradient(1200px 600px at 12% 20%,rgba(239,68,68,.22),transparent 60%),radial-gradient(900px 500px at 88% 80%,rgba(239,68,68,.12),transparent 55%),linear-gradient(135deg,#070b10,#0b141a 40%,#070b10)}.login-root:before{content:"";position:absolute;top:-2px;right:-2px;bottom:-2px;left:-2px;opacity:.14;pointer-events:none;background:linear-gradient(90deg,rgba(255,255,255,.06) 1px,transparent 1px),linear-gradient(0deg,rgba(255,255,255,.06) 1px,transparent 1px),radial-gradient(circle at 20% 30%,rgba(255,255,255,.1) 0 1px,transparent 1px),radial-gradient(circle at 80% 70%,rgba(255,255,255,.08) 0 1px,transparent 1px);background-size:120px 120px,120px 120px,480px 380px,520px 420px;background-position:0 0,0 0,0 0,140px 90px;-webkit-mask-image:radial-gradient(circle at 60% 45%,#000 0%,transparent 70%);mask-image:radial-gradient(circle at 60% 45%,#000 0%,transparent 70%)}.login-root:after{content:"";position:absolute;width:920px;height:920px;border-radius:50%;top:-540px;right:-540px;border:1px solid rgba(255,255,255,.08);box-shadow:0 0 0 140px #ef44440f;transform:rotate(18deg);pointer-events:none}.login-card{width:min(440px,100%);border-radius:18px;padding:28px 28px 32px;box-sizing:border-box;position:relative;z-index:1;background:#f8fafcf5;color:#0f172a;border:1px solid rgba(15,23,42,.1);box-shadow:0 22px 60px #00000073;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.login-brand{display:flex;flex-direction:column;align-items:center;gap:6px;margin-bottom:18px}.login-wordmark{font-size:44px;font-weight:900;letter-spacing:-.05em;line-height:1;color:var(--accent)}.login-subtitle{font-size:.95rem;color:#0f172ab3}.login-alert{display:flex;align-items:center;gap:10px;margin:10px 0 18px;padding:12px;border-radius:12px;border:1px solid rgba(239,68,68,.35);background:#ef44441a;color:#b91c1c;font-size:.9rem}.login-form{display:flex;flex-direction:column;gap:14px}.login-field{display:flex;flex-direction:column;gap:8px}.login-label{font-size:.85rem;font-weight:700;color:#0f172ab3}.login-required{color:#ef4444e6}input.login-input{width:100%;padding:14px;border-radius:12px;border:1px solid rgba(15,23,42,.1);background:#eef4ffeb;color:#0f172a;caret-color:#0f172a;font-size:1rem;box-sizing:border-box;transition:border-color .2s,box-shadow .2s,background-color .2s}input.login-input::placeholder{color:#0f172a59}input.login-input:focus{outline:none;border-color:#ef44448c;box-shadow:0 0 0 4px #ef444424;background:#eef4fffa}.login-inputWrap{position:relative;display:flex;align-items:center}.login-inputWithIcon{padding-right:46px}.login-iconBtn{position:absolute;right:10px;width:32px;height:32px;border-radius:10px;background:#0f172a0f;color:#0f172a99;display:inline-flex;align-items:center;justify-content:center}.login-iconBtn:hover{background:#0f172a1a;color:#0f172acc}.login-submit{width:100%;border-radius:12px;padding:12px 16px;margin-top:8px;box-shadow:0 10px 24px #ef444440}.login-submit:disabled{opacity:.8;cursor:not-allowed;transform:none}.login-loading{display:inline-flex;align-items:center;gap:10px}.login-spinner{width:16px;height:16px;border-radius:999px;border:2px solid rgba(255,255,255,.45);border-top-color:#fff;animation:loginSpin .9s linear infinite}@keyframes loginSpin{to{transform:rotate(360deg)}}